Shipping & refunds
How your chocolate gets from our stones to your door, cold the whole way. And what we do if it doesn’t.
How it ships
Cold, quick, and never stuck in a warehouse over the weekend.
When do you ship?
Tuesdays and Wednesdays. We pack early in the week so your box never spends a weekend sitting in a warm sorting facility. Order later in the week and it heads out the next Tuesday.
How long does it take?
We ship with USPS. Most of the country gets it in 2 days, a few places take 3. You’ll see your estimate at checkout, before you pay.
How much is shipping?
Free on orders over $65. Under that, it’s a flat $12.50, and that covers the insulated liner and ice packs too. They’re not cheap, but neither is melted chocolate.
Is it really cold all year?
Yes. Every box gets insulation and ice packs, even in January. We make chocolate in Arizona, so we don’t take chances with heat.
Can I send it straight to someone as a gift?
Absolutely. Put their address in as the shipping address at checkout.
I’m in the Phoenix area. Can I skip shipping?
Yes. Choose free market pickup in your bag and grab your order from us at a Saturday farmers market.
If something goes wrong
We make it right. Here’s how to help us do it fast.
My order arrived melted or damaged.
Snap a photo the day it arrives and send it to us with your order number. We’ll replace it or refund it.
Pro tip: bring the box inside as soon as it lands. Chocolate and a sunny doorstep are not friends.
My order never showed up.
Let us know the day you notice the tracking has stalled or the box is missing, and include your order number. We’ll replace it or refund it.
Something in my box isn’t right.
Wrong flavor, missing bar, broken piece? Email us the day it arrives with a photo and we’ll fix it.
Returns
It’s chocolate, so here’s the deal.
Can I return chocolate?
Food can’t come back once it’s left our kitchen, for the same reason you wouldn’t want a bar someone else sent back. If anything went wrong on the way to you, we’ll replace it or refund it.
Do you offer refunds?
For orders that arrive melted, damaged, incomplete or not at all, yes: a replacement or a refund, your pick. Just let us know the day it happens.
Still have a question?
Send us a note and a real human from our tiny team will get back to you.
More questions answered: See the FAQ
